IRCTC Launches AI Chatbot for Seamless Train Ticket Booking, Refunds, and Information Access

To streamline the process of booking train tickets and accessing various train-related services, Indian Railways, through the Indian Railway Catering and Tourism Corporation (IRCTC), offers an AI chatbot known as AskDisha 2.0. This innovative tool provides users with a comprehensive suite of services, including ticket reservations, refund processing, and access to essential information.

Here's a detailed overview of the capabilities and accessibility of the IRCTC's AI chatbot.

What is AskDisha 2.0?

AskDisha 2.0, which stands for Digital Interaction to Seek Help Anytime, is an AI and machine learning-driven chatbot developed using CoRover.AI. It supports multiple languages, including Hindi, English, and Hinglish, and is seamlessly integrated into both the IRCTC mobile app and website.

This chatbot simplifies access to a range of services offered by the train ticket booking platform. Users can effortlessly book tickets, check PNR status, cancel tickets, and perform other actions using simple text or voice commands.

AskDisha 2.0's voice command functionality enhances user experience, providing a hands-free option to interact with the service.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 supports a wide array of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

How to Access AskDisha 2.0

AskDisha 2.0 is conveniently accessible through both the IRCTC website and mobile app.

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter your query in the text box or use the microphone icon for voice commands.

On the IRCTC Mobile App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon and begin typing or speaking your query.